5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that almost all security guard businesses are capable of supplying the service that property supervisors want, but too often do not due to a lack of continuing quality management processes.
Security guard businesses are unlike any vendor a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it is important to implement a system of verification and quality management to make sure that issues associated with the lack of doing these jobs don’t begin to occur.
In this guide we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you picture as your ideal warehouse security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also the security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a lot on what to expect from that shield and it provides you an opportunity to request a different shield if you think it is essential.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the business itself, in several cases the shield’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Does it occur at your property?
• How long is each new officer educated?
• How long does the security company double bank?
Determine the answer to each of these questions and be certain they fit with what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes into preparing a shield to operate at your property.
Protect supervision is one of the main factors of very good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their job isn’t important and they begin to see themselves as less of a region of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems
If your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your property. These tracking systems allow the security guard business to monitor the time and log the activity of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the safety guard company provides a method of making certain each guard is secure and alert. Using guards check-in frequently together with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety as you are not there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t actually a security guard business. If that’s the case, your audit is sure to turn up issues with your existing security guard business.